Our 90 day guarantee is intended to provide you with a three month trial period to use our products. This period should be used to run a complete cycle from start to finish. We are confident your plants will be healthier, stronger, and bigger when the correct spectrums are energizing your crop.
When compared to other LED lighting products, Lush Lighting LED fixtures do increase photosynthetic efficiency in green leaf plants. For this reason, our LED fixtures will yield a larger and more nutritious crop than conventional lighting.
Use this guarantee to your advantage. There really is nothing to lose and a lot of profit to gain!
Satisfaction Guaranteed
We guarantee our products will lower your electric bill and increase the quality of your crop. Many customers see yield, taste, aroma and potency increase! We provide our satisfaction guarantee with confidence in our LED light’s superiority over all other indoor grow lighting.
If you are unsatisfied with your Lush Lighting LED light fixture, you may return it for a refund within 90 days. Since the results of our product will vary based upon other conditions surrounding our lights, this return will require some documentation be submitted.
We recommend using a carrier that has tracking capabilities when sending returns. You will assume responsibility for return shipping fees, insuring the return shipment, and filing any necessary claims for damaged or lost returns. Shipping damage must be reported within four days of receipt of the shipment from Lush Lighting, Inc. Satisfaction guarantee shipping charges are the sole responsibility of the customer.
Satisfaction Guarantee Return Requirements
- A written explanation on how our product did not fulfill your expectations is required.
- Product is returned with RMA approval after providing proof of sale.
- Always write your RMA number on the shipping call tag and retain the receipt. Do not mark directly on the box.
- Product must be returned in original packaging or equivalent.
- All items must be returned in “as new” condition in the original packaging and include all accessories and proof of purchase. Lights that have been broken, damaged, altered, or had the housing opened are not returnable. “Damaged” includes, but is not limited to, water damage and damage resulting from being dropped and/or incorrect electrical connection.
- Satisfaction guarantee returns for credit in like new condition are subject to a minimum 15% restocking fee. If the item is not in like new condition, the restocking fee is up to 40%.
Voided Satisfaction Guarantee Returns
- Damage due to poor packaging may void the guarantee and are the customer’s responsibility.
- All guarantees are void outside of the U.S.A. and Canada.
- Satisfaction guarantee will be void if factory serial # has been tampered with or removed.
- Satisfaction guarantee will be void if “Do not remove” sticker is removed from protective screw.
- Satisfaction guarantee will be void if “Inspected in USA” sticker is removed from LED panel.
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Warranty
Lush Lighting, Inc. brand products provide warranty against defective materials and/or workmanship to the original owners from the date of original purchase for the first three years of ownership. In the event of defective materials and/or workmanship, Lush Lighting, Inc. will (without charge for parts or labor) repair or replace, the defective product.
We care about your success and take pride in offering excellent service. All repair work is performed at Lush Lighting, Inc. headquarters in Niles, Michigan. With proper proof of sale Lush LED warranty can be serviced by the place of purchase or through Lush Lighting, Inc. directly. All warranty repairs are free of charge. Warranty return shipping charges are the sole responsibility of Lush Lighting, Inc.
Repairs will be complete within 14 days from arrival of the defective product. Lush LEDs that require repair within 90 days are replaced with new lights. Lush LEDs that are less than a year old are usually replaced with a certified refurbished light. Lush LEDs with two to three years use are repaired and returned. Warranty does not apply to damage resulting from improper care, housings that have been opened, misuse, or normal wear and tear, which includes, but is not limited to, improper installation and/or failure to provide reasonable and necessary ventilation.
If product is returned for warranty repair and found not eligible for warranty or found working, the customer is responsible for shipping and/or repair charges. Repair charges include parts and labor. Lush Lighting, Inc. labor charges are $50 an hour with most repairs being complete within 1 hour.
Contact Lush Lighting, Inc. directly via e-mail to request your Return Memo Authorization: Customerservice@LushLEDLighting.com.
In compliance with the law, Lush Lighting, Inc. and our suppliers will not knowingly serve any entity involved in illegal plant cultivation.
Warranty Shipment Return Requirements
- Product must be returned in original packaging or equivalent.
- Product is returned with RMA approval and provided proof of sale.
- Always write your RMA number on the shipping call tag and retain the receipt. Do not mark directly on the box.
- Certified Refurbished lighting fixtures and discontinued products are limited to a 12 month warranty.
Voided Warranty Shipment Returns
- All warranties are void outside of the U.S.A. and Canada.
- Warranty will be void if factory serial # has been tampered with or removed.
- Warranty will be void if “Do not remove” sticker is removed from protective screw.
- Warranty will be void if “Inspected in USA” sticker is removed from LED panel.
- Damage due to poor packaging may void the warranty and will be the customer’s responsibility.
Refunds
Any refund on direct orders from Lush Lighting, Inc. will credit your original form of payment when possible.
Note: If we are unable to refund the original form of payment, credit will be issued in the form of a check to the name provided on the order. Any refund on an order placed though a retail store will be issued in the form of in-store credit. All refunds though retail stores are subject to the terms and conditions of that retail store. Refunds which come back unclaimed or are returned will be considered void or forfeited.